What are the responsibilities and job description for the Service Rental Car Agent position at Sunset Ford St. Louis?
Do you have rental and customer service experience? Our team at Sunset Ford is looking to hire a Full-time Service Rental Agent.
Service Rental Agent Responsibilities
- Greet customers professionally
- Explain terms of rental agreements.
- Verify Insurance coverage of customer
- Provide excellent customer service in all customer contact situations
- Maintain vehicle cleanliness (wash and vacuum) after each return before renting
- Maintain inventory on a daily basis, always knowing what units are available and clean
- Handle all telephone and email inquiries in a quick, friendly, and helpful manner
- Receive cash, checks, and credit card payments from customers; record amount received
- Operate cash drawer and reconcile drawer daily
- Refer customers who have Service questions about the work performed, additional maintenance or repairs, etc. on their vehicle to a Service Advisor or other appropriate management.
- Make outbound Customer Satisfaction calls regarding recent customer visits
- Other job duties as assigned to meet the business needs
Service Rental Agent Qualifications
- Demonstrate strong verbal and written communication skills
- Ability to work a 45 hour schedule (Monday - Friday) and stay late when asked or during late pick ups
- Strong organization skills and the ability to multi-task in a fast paced environment
- Previous customer service or rental experience preferred
- Ability to stand, bend twist to get in and out of vehicles frequently and for extended periods of time. This is a very active job.
- Valid driver's license is required for consideration.
- Rental Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Service Rental Agent Benefits
We have ALL the reasons under the SUN to work at Sunset Ford!
- Retirement 401k Immediate and Automatic Enrollment
- 100% PAID Employee Medical, Dental, & Vision Insurance for full time employees!!!
- PAID vacation
- Opportunity to grow your pay = 3 Performance Reviews within the 1st year of employment!!!
- Competitive Pay with experience
- Team Atmosphere
- Employee Discounts on Parts & Service
- Employee Pricing on New & Used Cars
- Referral Bonuses!
- Paid Training and Certifications Transferable to any Ford store
- Opportunity to grow and advance!
- Friendly team atmosphere
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
