Rooms Supervisor

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

Are you ready to join the Sunset Marquis family? Click below to apply!

Job Summary

The Room Supervisor is responsible for supervising the daily work activities of Housekeeping personnel to ensure clean, orderly, and attractive guest rooms and public spaces.

Essential Duties and Responsibilities include:

• Assign duties, supervise work activities, inspect work, investigate, and take corrective action to housekeeping related issues.
• Ensure clear, concise, efficient, and appropriate communication at all times with Housekeeping, Laundry, Front Desk, Engineering, and In Room Dining.
• Utilize Opera system to check and update room status- consistently obtain reports to ensure fluidity in daily operations. Communicate efficiently to staff of room check outs, stayovers, rush rooms, queue rooms, early arrivals, etc.
• Follow up and resolve outstanding Engineering or Housekeeping rooms issues from previous shift or reports (i.e. Out of Order, Dirty, Out of Service, Pickup).
• Responsible for checking, organizing, and communicating guest amenities, traces, and VIP rider lists placed by IRD. Communicate and resolve any discrepancies.
• Issue and receive supplies and equipment from Housekeeping staff daily. Ensure that the proper forms are accurate and complete.
• Ensure cleanliness, sanitation, and functionality of work areas. Report any malfunctions and/or damages to the Housekeeping Manager.
• Assist management with monthly pre-inventory for linen and supplies, and the coordination and proper execution of special and seasonal projects as directed.

Competencies include:

• Is dependable and demonstrates an outstanding attendance record and is punctual.
• Displays high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Pays close attention to details.
• Ability to multitask and uses time efficiently and effectively.
• Demonstrates strong organizational and communication skills.

Supervisory Responsibilities:

• Directly supervises up to 30 employees.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training, assigning, and directing work; addressing complaints and resolving issues.

Essential Skills, Experience, and Education include:

• High school diploma or general education degree (GED); or 1 - 2 years related experience; or equivalent combination of education and experience.
• Luxury hotel and/or luxury residence experience preferred.
• High volume/ fast-paced environment experience preferred.
• Proficient English and Spanish- verbal.
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Computer Skills:

• Opera PMS experience is a preferred.
• Microsoft Office- Word, Outlook- experience is preferred.

Physical Requirements include:

• The employee will frequently lift and/or move up to 50 pounds.