What are the responsibilities and job description for the IT Technician position at sunsethealth.com?
ESSENTIAL JOB RESULTS :
- Provides technical support to end-users either face-to-face, remotely, over the phone or via email.
- Responds to "helpdesk" tickets or calls in a timely manner and follows IT helpdesk protocols.
- Upgrades, secures, and encrypts systems to enable compatible software on all computers according to Sunset's network security standards.
- Installs and configures computer equipment, software, network components, systems, printers, scanners, fax machines and other devices.
- Troubleshoots and repairs hardware, system, and network problems, diagnosing and solving faults.
- Monitors and maintains computer systems and networks to ensure smooth operation and to identify and address problems promptly.
- Performs tests and evaluations of new software and hardware.
- Supports the Technology Supervisor in the development and implementation of IT strategies.
- Sets up new user accounts and profiles and handle password issues.
- Manages and keeps track of IT inventory and equipment.
- Keeps up to date with emerging technologies and industry trends and updating computer systems, software, and hardware accordingly.
- Assists with file archiving and storage of archived files.
- Conducts system backups and data recovery in case of system failures.
- Provides training to staff, as needed.
- Works on other duties as assigned.
