Assistant Retail Manager

Job Description: Assistant Retail Manager

Overview:
We are seeking a highly organized and detail-oriented Assistant Retail Manager to join our team. All employees are a vital part to the daily operation of Sunshine Acres Boutique and Donation Center Inc. They are often the first (or only) faces customers see and interact with as they shop in our stores, drop off their donations, or come pick up their purchased merchandise. Customer service skills and ability to multitask in a team environment are important to the success of daily customer satisfaction.

The following duties require a TEAM mindset, flexibility and professionalism. Employees are expected to be cross trained in each department and available to assist when needed.

RESPONSIBILITIES AND DUTIES

• Provide a friendly and joyful welcome to all customers and donors when they enter the store and throughout their shopping experience.
• Responsible for creative design on new concepts and retail formats to elevate consumer journey and brand experience.
• Acts as a key holder for the store with opening and closing shifts required as needed.
• As needed assist the Retail Management team in register transactions including handling of cash and credit card payments and any non-cash purchases, to ensure the accuracy and security of all transactions.
• Work with the Retail Management team to establish and maintain customer service standards to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.
• Work with store staff in maintaining the physical appearance of the store on every shift, including, but not limited to: communicating and restocking of janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, break room(s), restrooms and other public areas, to ensure the safety and health of customers and employees.
• Maintain and clean out fitting rooms on a regular basis.
• Open & close the cash register/building as necessary.
• Direct and assist retail rollers in stocking all merchandise correctly on the sales floor.
• Get change as needed from the safe throughout shift.
• Work with Assistant Retail Manager to ensure a neat, clean, and organized store.
• Assist with rotating stock schedule to ensure the product is moved out every 6 weeks.
• Answer manager call questions at the front end & assist cashier lead as necessary with backup
• Treat all customers with dignity and respect as well as take their concerns as valid.
• Ensure we are getting 90% of the carts stocked before end of day.
• Keep a positive attitude and drive retail team towards goal for the day!
• Bring sales ideas/customer feedback to Assistant Retail Manager to further sales!
• Personal cell phone use is to be kept to an absolute minimum and must be done away from the processing floor.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

1. Must have a commitment to Sunshine Acres Childrens’ Home mission.

2. Must be a people person with a pleasant and willing attitude and have a servant’s heart.

3. Experience in retail operations preferred.

4. Excellent communication skills (both oral and written) with an excellent command of the English language.

5. Excellent math and money handling skills.

6. Ability to interpret a variety of instructions furnished in written or oral form.

7. Ability to operate a cash register and credit card machine.

8. Ability to operate general office machines, copier, fax, printers, scanners.

EDUCATION AND EXPERIENCE

High School diploma or GED required.

Two to three years’ experience in retail or related experience preferred.

1 years’ experience in a team lead position preferred.

PHYSICAL/ENVIRONMENTAL DEMANDS

Stand 3/4 of the time.

Walk 3/4 of the time.

Sit 1/4 of the time.

Use hands to type – computer keyboard or register 3/4 of the time.

Use hands to handle documents and merchandise 3/4 of the time.

Talk or hear All Day

Moderate physical activity daily, with occasional strenuous activity. Able to lift at least 50 pounds. Use hands to lift, sort, clean, organize throughout a standard workday. The store is well-lit, heated and/or air-conditioned. indoor retail and office setting with adequate ventilation. Required to wear a name badge.

Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

WORK SCHEDULE/HOURS

Full-Time Monday – Saturday, minimum of 35 hours per week and maximum of 40 hours per week. Attendance at specific meetings or off-site events or training may be required.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Mesa, AZ 85215 (Required)

Work Location: In person

Salary : $18