IT Support Specialist

Job Description

IT Support Specialist

Company Overview : Our client has an exciting opportunity for an IT Support Specialist with successful and progressive experience in resolving routine to moderately complex problems or issues and will complete all tasks with a positive, customer-service oriented attitude.

Position Summary : The successful candidate shall have a minimum of 3-5 years of related work experience. The candidate responds to client requests and provides troubleshooting assistance and support related to hardware and / or software issues. Listens to the client situation, ask appropriate / relevant questions, run diagnostic tests, isolates the problem, determines solution and / or fix as needed to resolve the issue and implements the solution.

Responsibilities :

• Provide day-to-day support of desktop PC software applications.
• Maintain the IT asset inventory database.
• Works with end-users in analyzing, troubleshooting, and resolving hardware / software and basic network support issues.
• Diagnose and resolve technical hardware and software issues.
• Log service requests as open tickets, maintain status, and provide follow-up both to end users and to senior members of the IT team.
• Schedule and install new hardware and software applications.
• Perform preventative maintenance on computer equipment.
• Develop and follow standard help desk procedures.
• Ability to assist other technicians with issues and take ownership of an issue that was initially worked on by another technician.
• Willing to take the lead on varied projects.
• Willing to travel to remote sites.
• Perform other duties and responsibilities as assigned.
• Log all IT issues in the tracking system.
• Work on IT projects as assigned by the IT Support Manager.

Qualifications :

Necessary Attributes :

Please see HR for information on physical demands and work environment of this job.

Sunshine Enterprise USA LLC is an "Equal Opportunity Employer-Minorities, Females, Veterans and Disabled Persons"