What are the responsibilities and job description for the Medical Program Coordinator - Cultural and Linguistic position at Sunshine Enterprise Inc?

Job Description

Job Summary

Sunshine Enterprise is seeking a highly motivated and experienced Program Specialist to join the team. Under general supervision, the Program Coordinator will support compliance with cultural and linguistic (C&L) state and federal regulatory requirements.

Duration : up to 6 months

Location type : Onsite

Position Responsibilities :

Coordinates incoming language translation and / or reviews requests of internal and external member materials.
Interacts directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors.
Coordinates the timely vending and completion of Alternative Format material, such as Braille, Audio and Large Print, with contracted vendors.
Coordinates the vending of professional translation and review services in one or more of the following languages : Arabic, Farsi, Chinese, Korean, Spanish, or Vietnamese ( American Sign Language).
Assists in completing and / or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits, and evaluations regarding C&L program.
Reviews, researches and responds to member grievances related to contracted vendor issues.
Processes vendor invoices for translation and interpreter services timely and accurately.
Reviews, analyzes, and interprets regulations and internal / external policies and procedures related to cultural and linguistic services.
Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals / priorities for the department

Experience & Education :

High School diploma or equivalent required.

2 years of experience in project coordination, translations, or interpreting services required.

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications :

Bachelor's degree in a health care related field or cultural and linguistic studies.

2 years of experience in health maintenance organization (HMO), Medicare, Medi Cal / Medicaid, and health services.

1 year of experience with a health plan or working with culturally diverse populations.

Professional education in project management, translation, interpretation, or cultural competency training.

Experience in managed care and / or government programs.

Knowledge and Abilities to :

Develop rapport and establish and maintain effective working relationships with the supervisors, staff, and external contacts at all levels and with diverse backgrounds.

Work independently and exercise sound judgment.

Communicate clearly and concisely, both orally and in writing.

Work a flexible schedule; available to participate in evening and weekend events.

Organize, be analytical, problem-solve, and possess project management skills.

Work in a fast-paced environment and in an efficient manner.

Manage multiple projects and identify opportunities for internal and external collaboration.

Motivate and lead multi-program teams and external committees / coalitions.

Utilize computer and appropriate software (e.g., Microsoft Office : Word, Outlook, Excel, PowerPoint) and job specific applications / systems to produce correspondence, charts, spreadsheets, and / or other information applicable to the position assignment

Physical Requirements (With or Without Accommodations) :

Ability to visually read information from computer screens, forms, and other printed materials and information.

Ability to speak (enunciate) clearly in conversation and general communication.

Hearing ability for verbal communication / conversation / responses via telephone, telephone systems, and face-to-face interactions.

Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling, and prolonged sitting.

Lifting and moving objects, patients, and / or equipment 10 to 25 pounds

Sunshine Enterprise USA is an "Equal Opportunity Employer-Minorities, Females, Veterans and Disabled Persons"

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Medical Program Coordinator - Cultural and Linguistic

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