What are the responsibilities and job description for the Technical Support Specialist Sr. position at Sunshine Enterprise Inc?

Job Description

Company Overview : Our client is a leading healthcare located in Orange, CA, seeking to fill the senior technical support position.

Position Summary : The successful candidate shall have bachelor's degree in a related field and 3 years of Tier I and Tier II support experience, along with supporting executives, by utilizing Microsoft Office 365, Windows PC, Dell personal computers (PC) and active directory.

Work Duration : up to 6 months

Job type : On-site

Position Responsibilities

Provides general Service Desk phone support and Tier 1-2 desk side support for the organization, including troubleshooting and repairing computer hardware and software, Citrix, and application support.
Provides support for Azure, Office 365, and various cloud services.
Provides support for telco systems, such as Avaya IP Office Manager and RightFax Supports Intune Mobile Device Management (MDM) and iPhone deployment / support.
Identifies, investigates, and resolves production problems involving application systems, storage allocation, device assignments.
Monitors system alerts and contacts vendor for service as needed.
Participates in complex project work requiring advance planning of system resources and effective communication across diverse teams.
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals / priorities for the department.
Performs basic network / system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA).
Performs Active Directory administration : disable / unlock accounts, reset passwords, and New Technology File System (NTFS) folder permissions.
Completes other projects and duties as assigned

Minimum Qualifications

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.

3 years of experience providing Information Technology (IT) support in an enterprise computing environment required.

3 years of progressive experience in Microsoft Office 365, Windows PC systems, Dell personal computers (PC) and Active Directory required.

3 years of experience in supporting executives.

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Possesses the Ability To :

Work in a team environment, be flexible and adapt to change.

Manage multiple deadlines in a fast-paced environment.

Work collaboratively with a wide variety of stakeholders.

Prepare concise and clear reports.

Work with all levels of staff to identify and problem-solve contracted provider issues.

Work independently with minimal supervision or guidance.

Establish and maintain effective working relationships with leadership and staff.

Communicate clearly and concisely, both orally and in writing.

Utilize computer and appropriate software (e.g., Microsoft Office : Excel, Outlook, PowerPoint, Word) and job-specific applications / systems to produce correspondence, charts, spreadsheets and / or other information applicable to the position assignment.

Sunshine Enterprise USA is an "Equal Opportunity Employer-Minorities, Females, Veterans and Disabled Persons"

Job Type : Contract

Pay : $32.00 - $37.00 per hour

Expected hours : 8 per week

Education :

Bachelor's (Required)

Experience :

progressive experience in Microsoft Office 365, Windows PC : 3 years (Required)

Work Location : In person

Salary : $32 - $37

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Technical Support Specialist Sr.

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