What are the responsibilities and job description for the Senior Technical Support Specialist position at Sunshine Enterprise USA LLC?
Company Overview : Our client is a leading healthcare located in Orange, CA, seeking to fill the senior technical support position.
Position Summary : The successful candidate shall have bachelor’s degree in a related field and 3 years of Tier I and Tier II support experience, along with supporting executives, by utilizing Microsoft Office 365, Windows PC, Dell personal computers (PC) and active directory.
Work Duration : up to 6 months
Job type : On-site
Position Responsibilities
- Provides general Service Desk phone support and Tier 1-2 desk side support for the organization, including troubleshooting and repairing computer hardware and software, Citrix, and application support.
- Provides support for Azure, Office 365, and various cloud services.
- Provides support for telco systems, such as Avaya IP Office Manager and RightFax Supports Intune Mobile Device Management (MDM) and iPhone deployment / support.
- Identifies, investigates, and resolves production problems involving application systems, storage allocation, device assignments.
- Monitors system alerts and contacts vendor for service as needed.
- Participates in complex project work requiring advance planning of system resources and effective communication across diverse teams.
- Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals / priorities for the department.
- Performs basic network / system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA).
- Performs Active Directory administration : disable / unlock accounts, reset passwords, and New Technology File System (NTFS) folder permissions.
- Completes other projects and duties as assigned
Minimum Qualifications
Possesses the Ability To :
Sunshine Enterprise USA is an “Equal Opportunity Employer—Minorities, Females, Veterans and Disabled Persons”
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