Technical Support Specialist Sr.

Company Overview: Our client is a leading healthcare located in Orange, CA, seeking to fill the senior technical support position.

Position Summary: The successful candidate shall have bachelor s degree in a related field and 3 years of Tier I and Tier II support experience, along with supporting executives, by utilizing Microsoft Office 365, Windows PC, Dell personal computers (PC) and active directory.

Work Duration: up to 6 months

Job type: On-site

Position Responsibilities

• Provides general Service Desk phone support and Tier 1-2 desk side support for the organization, including troubleshooting and repairing computer hardware and software, Citrix, and application support.
  
• Provides support for Azure, Office 365, and various cloud services.
  
• Provides support for telco systems, such as Avaya IP Office Manager and RightFax Supports Intune Mobile Device Management (MDM) and iPhone deployment/support.
  
• Identifies, investigates, and resolves production problems involving application systems, storage allocation, device assignments.
  
• Monitors system alerts and contacts vendor for service as needed.
  
• Participates in complex project work requiring advance planning of system resources and effective communication across diverse teams.
  
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
  
• Performs basic network/system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA).
  
• Performs Active Directory administration: disable/unlock accounts, reset passwords, and New Technology File System (NTFS) folder permissions.
  
• Completes other projects and duties as assigned
  

Minimum Qualifications

• Bachelor s degree in Information Technology, Computer Science, Business Administration, or related field.
  
• 3 years of experience providing Information Technology (IT) support in an enterprise computing environment required.
  
• 3 years of progressive experience in Microsoft Office 365, Windows PC systems, Dell personal computers (PC) and Active Directory required.
  
• 3 years of experience in supporting executives.
  
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
  

Possesses the Ability To:

• Work in a team environment, be flexible and adapt to change.
  
• Manage multiple deadlines in a fast-paced environment.
  
• Work collaboratively with a wide variety of stakeholders.
  
• Prepare concise and clear reports.
  
• Work with all levels of staff to identify and problem-solve contracted provider issues.
  
• Work independently with minimal supervision or guidance.
  
• Establish and maintain effective working relationships with leadership and staff.
  
• Communicate clearly and concisely, both orally and in writing.
  
• Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets and/or other information applicable to the position assignment.
  

Sunshine Enterprise USA is an Equal Opportunity Employer Minorities, Females, Veterans and Disabled Persons