What are the responsibilities and job description for the IT Support Technician position at Sunshine Health Facilities?
Job Description
Sunshine Health and Rehab provides exceptional long term and acute care services for adults in need. We are an award winning, locally owned care facility serving the Spokane community for over 70 years. Our services include short and long-term rehabilitation, skilled nursing, adult family homes, mental health, memory care, and home health. Our goal is to ensure we treat everyone in our care with respect and dignity while providing a comprehensive system of services. We are looking to grow our team of resident care professionals with dedicated staff who can deliver quality resident care while growing their skills as a member of our team.
Benefits
- Competitive pay
- Possibility for growth within
- Time and a half on major holidays
- Free access to fully equipped workout facility
- PTO: Accrual begins day of hire
- Employee Assistance Program: This no cost plan provides mental health support, life coaching, wellness resources, legal assistance, financial coaching and identity theft resolution!
- Medical Plan Options
- Dental
- Vision
- Life Insurance/AD&D
- 401(k) with employer matching
- AFLAC plan options
Extra Perks!
- Free soup
- $5 lunch with payroll deduction
- Annual company events including summer picnic and annual employee recognition meeting
- Year-round employee appreciation events and activities
- Employee emergency financial assistance fundraising events
- Free Flu, COVID, Hep B vaccines
- Free parking
- Annual employee reviews with wage increase possibilities
- Monthly reserved parking spot drawing
Responsibilities
Computer Systems
- Installs and configures computer hardware, software, phones, networking, printers, and scanners.
- Performs preventative maintenance of workstations as needed or as identified.
- Experienced with running diagnostic tests to resolve problems and utilizes these when appropriate.
- Repairs and replaces equipment as necessary.
- Cleans up computers hard drives utilizing appropriate tools.
- Resolves technical problems with Local Area Networks (LAN/WLAN), Wide Area Networks (WAN), and other systems as directed.
- Maintains required IT Documentation in a timely and accurate manner.
End User Support
- Sets up accounts for new users including MS active directory and others as required.
- Provides technical support across the company (this may be in person or over the phone).
- Provides technical assistance and support for incoming concerns and issues related to systems, software and hardware.
- Responds promptly to customer queries by Computer/Phone Help Desks, phone, and email.
- Monitors and responds quickly and effectively to requests through the IT helpdesk.
- Asks educated questions and listens to customers to determine root cause of issues.
- Works through the problem-solving process with customers, empowering them to do the same in the future.
- Creates step-by-step training material with screenshots for clients as required.
- Trains incoming new employees during orientation and as required.
- Demonstrates excellent customer service in all interactions.
Other
- Documents internal IT procedures.
- Reports significant and/or recurring issues to the IT Director.
- Collects feedback to determine patterns and issues that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.
- Works proactively to identify user needs and addresses issues promptly.
- Attends all necessary meetings.
- Working knowledge of HIPAA Security Rule and compliance standards.
- Performs additional duties as assigned.
Required Qualifications
- Administration of Windows desktop operating systems – Windows 10, Windows 7/8.
- Working Knowledge of Microsoft Office Applications (Office retail/Office 365).
- Knowledge of Other Microsoft platforms – SharePoint, Exchange, helpful but not required.
- Mobile device set up (Android/iOS) and configure for Exchange email.
- A minimum of 3 years of IT Helpdesk experience in healthcare field preferred but not required.
Equivalent experience is not accepted in place of required education.
About Sunshine Health Facilities
Sunshine Health Facilities provides exceptional long term and acute care services for adults in need. We are an award winning, locally owned care facility serving the Spokane community for over 70 years. Our services include Short-Term Rehabilitation in our Health and Rehab facility, Enhanced Assisted Living, Adult Family Homes, Behavioral Health and Adult Residential Treatment in the Terrace facility, Memory Care, and Home Health. Our goal is to ensure we treat everyone in our care with respect and dignity while providing a comprehensive system of services.
We are proud of our service to the community by our amazing care team!
Sunshine Health Facilities is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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