Customer Service Account Manager

GENERAL SUMMARY:
 Provides assistance in the development of new business and in trading up existing accounts; responsible for ensuring quality and efficient customer service through the daily management of assigned customer accounts. Oversees customer accounts, manage and coordinate customer projects, troubleshoots customer issues and maintains excellence in customer service in order to ensure that budgeted sales targets are met.
 
QUALIFICATIONS:
 
To perform this job successfully, an individual must be able to perform each of the essential functions/duties satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
ESSENTIAL JOB FUNCTIONS:

• Assist in meeting Company Sales targets.
• Supervise Customer Service Representative
• Provide support and assistance to EVP of Business Development as needed
• Assists in the development of pricing strategies with the goal of maximizing profits and/or market share while ensuring customer satisfaction.
• Prepares and presents proposals and quotes based on customer needs
• Follow up on customer leads
• Build relationships with customers
• Explain company policies to customers regarding payments and follow up with customer on account issues such as tolling, metal, accessories, etc.
• Identify needs or problems and determine appropriate course of action for customers
• Coordinate with other departments to ensure customers’ needs are met
• Gather and compile information for reports for customers on  their account as needed
• Resolve issues that affect the service, efficiency, and productivity of the Customer Service Department
• Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to provide outstanding customer service
• Ability to develop and train employees, build relationships and utilize skills of employees most appropriately
• Excellent customer service and organizational skills
• Ability to schedule and adjust priorities, manage time wisely and work to timelines
• Ability to communicate clearly and effectively
• Ability to understand and explain procedures to customers
• Mathematical ability for required calculations
• Proficiency in MS Office Suite
• Ability to multi-task and to be detail orientated

 
EDUCATION AND EXPERIENCE:
Bachelor's degree from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS:
 The physical demands here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. 
 
While performing the duties of this job, the Employee is regularly required to sit, use hands to finger, handle controls, talk and hear. The Employee is frequently required to reach with hands and arms. The Employee is occasionally required to stand, walk and stoop. The Employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.
 

Seeing: 75-100% of the time.
Hearing: 75-100% of the time.
Standing/Walking/Mobility: 0-24% of the time.
Sitting: 75-100% of the time.
Climbing/Stooping/Kneeling/Bending: 0-24% of the time.
Lifting/Pulling/Pushing: 0-24% of the time.
Grasping, using hands, arms, fingers: 25-49% of the time.
Communication: 75-100% of the time.

 
Note: The statements herein are intended to describe the general nature and level of the work being performed by Employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
 
The requirements listed are a general representation of the knowledge, skill and/or ability required of an employee to successfully perform the essential functions of this job.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.  My signature below acknowledges that I have read this job description and I am able to perform the essential functions and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.