Job Description
Job Description
JOB DESCRIPTION
Job Title : Health Services Director Supervisor : Executive Director and Clinical Director (
- Dual Reporting Structure)FLSA Status : Salary, ExemptDate Approved : August 2023OVERALL JOB PURPOSE
The Health Services Director is responsible for managing the overall operation of the Health Services department to ensure quality standards in health and well-being of the residents. These responsibilities include implementing and maintaining clinical systems and programs; hiring, supervising, and training of Health Services staff; and maintaining a physical, social, and psychological environment which will be conducive to the best interests and welfare of the residents. The Health Services Director is also responsible for maintaining regulatory compliance, quality improvement standards and processes, and managing the department in a manner that is consistent with resident needs, government regulations, and Sunshine Retirement Living policies and procedures.
MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS
Licensed nurse to practice in the state of employment, preferred. When required by state regulations, a valid license, in good standing, is required.Able to think, act, and intervene independently in both routine and emergency situations.Experience with senior care or assisted living and has knowledge of seniors with Alzheimer’s disease or other related dementia preferred.Previous supervisory and / or management experience in a related healthcare setting.Ability to interact with memory-impaired residents and families living with Alzheimer’s or related dementia.Efficient in managing the Electronic Medical Record (EMR), using the required modules to manage health service systems.Knowledge of and ability to conform to applicable laws, rules, and regulations and meets state or health related requirements, as applicable for position.Must have exceptional organizational and customer service skills with the ability to re-prioritize daily.Demonstrated ability to work in a team setting and to convey strong public-relations skills.Experience in computer use and relevant software applications preferred.Demonstrated ability to communicate effectively (in English), both verbally and in writing, with residents and staff.A valid driver’s license and good driving record are required, along with proof of auto insurance.Able to work flexible hours and be available to respond to the community during off-duty hours regarding clinical concerns and emergencies.Maintain a positive, respectful, and professional approach with coworkers, residents, and staff.Have effective organizational and project management skills with attention to detail.Ability to work under time constraints and meet department deadlines.Must be at least 18 years of age.Satisfactorily pass Sunshine’s and state regulated criminal record clearance.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Resident Care :
Exhibit good judgment, problem-solving and critical thinking skills.Coordinate and facilitate family care conferences in conjunction with updates in the assessment and service planning process.Assist in supporting residents and family during difficult transitional periods throughout the resident’s stay.Respond to emergency situations when available in the community to administer first aid when appropriate.Notify management, appropriate resident family member / contact, and primary physician after accidents / emergencies involving the resident, within an acceptable timeframe.Collaborate with all departments to coordinate resident care and ensure communication of resident and staff needs. Lead the Health Services team in an inter-departmental collaborative approach to resident care for seamless person-centered care.Ensure all recordings of monthly weights and vital signs and weight changes are acted upon per compliance standards.Ensure dietary orders and weight gain / loss are communicated to staff and other departments.Ensure care staff is providing and documenting services consistent with resident's plan of care in accordance to state regulatory requirements.Ensure nursing acts as the liaison for ancillary health services to include obtaining orders for services; resident visits occur as scheduled and prompt communications between third party providers and team members.Ensure required shift communications and team reporting and documentation occurs.Health Services Systems :
Ensure resident assessments and service plans are completed per protocol in accordance with state regulatory requirements and accordance with state regulatory requirements.Partner with the Executive Director on changes in care, that result in increased costs for the family.Review medication orders and ensure orders are correctly entered into EMR and delivered to the residents.Monitor the EMR reports ensuring assessments, medications, incident reports, nursing and care staff documentation are appropriately entered into the system.Monitor and oversee the Medication Program and pharmacy performance, including training medication technicians and ensuring they follow State Regulations.Conduct routine review of the medication program to ensure medications are being stored, delivered, and maintained per protocols.Ensure the staff is providing and documenting services consistent with the resident care plans.Ensure pharmacy reviews are conducted per state regulations and action plans developed and implemented, as indicated.Report resident incidents and any change of condition per company incident reporting protocol to Executive Director.Ensure residents who have an unusual occurrence are assessed, have the appropriate follow up, required notifications are made, incident reports are completed.Ensure the medical records are kept in a manner compliant with relevant policies and procedures and State Regulations, including updating Emergency Face Sheet information.Ensure the community remains compliant with State Regulations when accepting and retaining residents.Maintain infection control practices within the community and consult with the Clinical Director for suspected outbreaks that may require mandatory reporting.Staffing and Leadership
Demonstrate a positive attitude and model effective interpersonal relationships.Oversee hires, promotions, disciplinary actions, and termination of employment for Health Services team members, with attention paid to consistency in the selection and retention of quality personnel.Assures proper training and certification of all Health Services team members as required by Sunshine Retirement Living, and state and local guidelines.Complete required staff performance reviews in a timely fashion.Manage and approve staff time-off requests in a fair and consistent manner.Train and supervise Health Services team members in the correct use of EMR and other company processes.Promote and participate in Sunshine and Community recognition programs.Demonstrate effective verbal communication both in one-on-one situations and in meetings.Ensure staff schedule is completed and posted.Utilize effective organizational and project management skills with strong attention to detail.Understands and manages within department budget to include labor and expenses.Able to work flexible hours and be available to respond to the community during off-duty hours regarding clinical concerns and emergencies.Actively participate in the programs and support census building initiatives.Model a safe workplace culture, ensure safety compliance with all staff.OTHER JOB DUTIES AND RESPONSIBILITIES
Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others.Participate in Manager on duty program and rotate on weekends when assigned or needing coverage for staffing.Meet the assigned work requirements of the job. Regular attendance is required.Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude.Represent the community in a professional, courteous, and friendly manner.Adhere to dress / appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor.Adhere to and follow company policies, procedures, and standards.Promote resident advocacy and always demonstrate excellent customer service.Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed).Ability to keep all business and operations information confidential.Perform other duties as assigned by the supervisor.This position has regular supervisory responsibilities over all care staff and all staff in the absence of the Executive Director.Maintain certifications as necessary to fulfill state regulations, including minimum annual education requirements to maintain active certification.PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
20% or less
20% to 40%
40% to 60%
60% to 80%
80% to 100%
Stand
Walk
Pushing, pulling and / or reaching
Grasping and fine manipulation
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Taste or smell
Lifts Weight or Exerts Force
20% or less
20% to 40%
40% to 60%
60% to 80%
80% to 100%
Up to 10 pounds
Up to 25 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
The Community reserves the right to revise the duties set forth in this job description at its discretion.
