Resident Accounts Specialist

At Sunshine Retirement Living, we’re seeking a driven individual who enjoys collaborating with others and has a strong attention to detail to join our team as a Resident Accounts Specialist.

Our mission is simple: “People, Passion, and Excellence.” At our Community Support Office in Bend, Oregon, we provide vital support to Senior Living communities nationwide. As a Resident Accounts Specialist, you play a crucial role in enabling these communities to focus on delivering compassionate, in-person care to their residents.

We believe that when you have a heart for serving our residents, it's essential for us to support you in return. That’s why we invest in your growth through tailored training programs, clear career pathways, regular wage increases, and a leadership team dedicated to your personal success. Being part of Sunshine isn’t just a job; it’s a fulfilling experience that truly matters.

Here are some great reasons to join the Sunshine family:

• Holistic Benefits: We prioritize your physical and mental well-being, ensuring a healthy work/life balance.
• Comprehensive Health Coverage: Enjoy competitive health, dental, and vision insurance.
• Paid Time Off: Whether you’re full-time or part-time, we value your time away from work—plus, we celebrate your birthday with additional PTO!
• Employee Assistance Program: Access free counseling and support services for you and your family.
• MDLive: Get virtual medical care with zero cost and no copay, making healthcare convenient and accessible.
• 401K Plan with Company Matching: Plan for your future with our retirement savings program, including company matching after one year of service.

These are just a few highlights of what makes working at Sunshine Retirement Living exceptional. To explore all the benefits and perks we offer, visit www.sunshineretirementliving.com .

OVERALL JOB PURPOSE

Responsible for ensuring that all Sunshine Retirement Living and its related business entities’ accounts-receivable information is recorded in an accurate and timely manner. Familiar with a variety of the field’s concepts, practices, and procedures. Relies on extensive experience and judgement to plan and accomplish goals. Performs a variety of tasks per the direction of the department manager.

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

• High school graduate or equivalent.
• One to three years of experience in accounts receivable and/or property management, showing progressively higher levels of responsibility required.
• Proficiency in organizational skills, establishing and maintaining departmental goals, working under time constraints, and identifying areas of concern to make appropriate recommendations to managers.
• Ability to identify and resolve complex problems in an effective manner.
• Ability to operate 10-key by touch.
• Proficiency in data entry skills; familiarity with word processing and spreadsheet computer programs.
• Maintain a positive, respectful approach with coworkers. Ability to work in a team setting and be a team player.
• Deliver high levels of responsiveness and exceptional customer service.
• Knowledge of Accounts Receivables principles, practices, and techniques, and the ability to conform to applicable laws, rules and regulations.
• Ability to handle a large volume of material, work under time constraints, and establish, coordinate, and meet departmental deadlines.
• Proficiency in computer use and relevant software applications.
• Must be committed to interacting with Community Management on a regular basis.
• Demonstrated ability to work in a team setting and to convey strong public-relations skills.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Job requires critical thinking, attention to detail and accuracy.
• Ensure all requests for information relating to accounts receivable are handled in an accurate and timely manner.
• Process and maintain unit, lease and care information and activity, maintain monthly billing, update/correct residents accounts to generate revenues for Communities.
• Ensure all proper documentation is provided for all Move Ins and compliant with our processes to minimize liability
• Ensure resident screenings are processed and results provided to the community timely and ensure compliance.
• Generate and process monthly anniversary increases and statements.
• Assess and process late and bank fees.
• Prepare reports as directed, ensuring reports are prepared and reviewed for accuracy.
• Prepare bi-weekly care audits to ensure accounts are billed accordingly.
• Analyze monthly aging reports /credits on accounts, consult with Community Management Team, and adjust or correct accordingly.
• Manage collections, evictions, other notices, etc.
• Manage Commercial & Home Health Leases.
• Mange Referral company contracts.
• Serve as a resource for staff and department managers members on processing changes.
• Support in testing issues for new software or enhancements to current software.
• Ensure that closing procedures are run in a timely manner and the period is closed on a monthly basis.
• Oversee or perform monthly auto rent program.
• Process resident refunds and submit to Accounts Payable for payment.
• Investigate and perform audits when community revenues deviate from policy.
• Constantly look for ways to improve the efficiency and accuracy of the accounts receivable system.
• Ability to train staff/communities when needed.
• Perform other duties as assigned by the supervisor.

OTHER JOB DUTIES AND RESPONSIBILITIES

• Perform all work assigned for the agreed-upon salary, accepting no additional payment or non- perishable gifts from residents, vendors, Community Management, or others.
• Meet the assigned work requirements of the job. Regular attendance is required.
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude.
• Represent the company in a professional, courteous, and friendly manner.
• Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor.
• Ability to keep all business and operations information confidential.
• Adhere to and follow company policies, procedures, and standards. LP123

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How do you prioritize tasks during busy periods?
• What skills do you think are most important for this position?
• What are your salary expectations for this role?
• What applicable experience do you have in resident accounts?

Work Location: In person

Salary : $23 - $25