What are the responsibilities and job description for the Workforce Analyst II position at Sunshine State Health Plan?
Transform the health of our communities for 28 million members. At Centene, you'll drive change and have access to competitive benefits including a flexible work environment. Note: Qualified candidates must reside in Florida.
Position Purpose
Maximize the effectiveness of scheduling, systems, performance metrics, data analysis, reporting, and operational functions across all lines of business and locations.
- Evaluate staffing adjustments and reskill agents as necessary to ensure adequate case coverage.
- Support business initiatives through data analysis, identification of implementation barriers, and user acceptance testing of various systems.
- Serve as a lead to support multiple lines of business and ad-hoc reporting requests.
- Identify and analyze user requirements, procedures, and problems to improve existing processes.
- Perform detailed analysis on multiple projects, recommend potential business solutions, and ensure successful implementations.
- Enhance operational reports related to business implementation processes.
- Coordinate with various business units and departments in the development and delivery of processes.
- Develop, share, and incorporate organizational best practices into business applications.
- Diagnose problems and identify opportunities for process redesign and improvement.
- Serve as a subject matter expert on assigned function products to ensure operational performance.
Requirements
- Bachelor's degree or equivalent experience.
- 3 years of workforce management or data analysis experience.
- Proficiency in all MS Office applications.
- Experience managing projects with a high reliance on technology.
- Project Management experience preferred.
About Us
Centene is an equal opportunity employer committed to diversity. We value the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
