What are the responsibilities and job description for the Workforce Performance Optimization Specialist position at Sunshine State Health Plan?
At Sunshine State Health Plan, you'll be part of a team driving change and improving the health of our communities for 28 million members.
Job Overview
This role is critical in maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting, and operational functions across all lines of business and locations.
- Evaluate staffing adjustments to ensure adequate case coverage by analyzing workforce management data.
- Support business initiatives through data-driven insights, identification of implementation barriers, and user acceptance testing of various systems.
- Lead multiple lines of business and ad-hoc reporting requests, providing expert-level support and guidance.
- Identify and analyze user requirements, procedures, and problems to improve existing processes, increasing efficiency and productivity.
- Perform detailed analysis on multiple projects, recommend potential solutions, and ensure successful implementations.
- Enhance operational reports related to business implementation processes, providing actionable insights.
- Coordinate with various business units and departments in the development and delivery of processes, ensuring seamless integration.
- Develop, share, and incorporate organizational best practices into business applications, driving continuous improvement.
- Diagnose problems and identify opportunities for process redesign and improvement, serving as a subject matter expert.
Requirements
- Bachelor's degree or equivalent experience.
- 3 years of workforce management or data analysis experience.
- Proficiency in all MS Office applications.
- Experience managing projects with a high reliance on technology.
- Project Management experience preferred.
About Us
Sunshine State Health Plan is an equal opportunity employer committed to diversity. We value the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
