What are the responsibilities and job description for the Commercial Lines Account Manager position at Sunstar Insurance Tennessee?
Our growing firm is seeking an organized and friendly Commercial Lines account manager to play a strategic role on our team. Our ideal candidate will be able to provide an excellent customer experience and demonstrate a basic understanding of our insurance products. If you are a strong communicator with strong attention to detail and have an interest in growing your career in the insurance industry, we’ll train you up on the skills you need to succeed in this role. Can’t wait to get started? Apply to join the team today!
JOB SUMMARY: Responsible for handling inbound calls regarding insurance policies from policyholders, agents, third parties, and business partners. Completes and processes all necessary forms. Creates an exceptional customer experience while contributing to individual and team goals. It’s expected that the position will actively participate in the decisions made by management to grow and service our clientele.
CORE JOB DUTIES & RESPONSIBILITIES:
- Answers inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products
- Assist with servicing clients at renewal and reviewing coverages
- Responsible for effectively using all available resources to make policy changes, answer coverage and billing questions, take payments, and provide requested documentation.
- Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes.
- Participates in technical and customer service skills training to stay aware of current and best practices.
- Working closely with producers to write and service accounts
- Participating in marketing campaigns and bringing new ideas to generate new business.
JOB REQUIREMENTS:
- License/Certificates: Property and Casualty License preferred but not required
- Experience: Typically, one-year work-related experience; prefer experience in the insurance industry
- Skills/Competencies: Strong verbal and interpersonal skills to communicate technical insurance and billing information to policyholders, agents, and third parties. Requires strong multi-tasking, analytical, and computer navigational skills. Must perform well under pressure and meeting deadlines.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person