What are the responsibilities and job description for the Technical Specialist position at Sunstar?
The role of Technical Support Specialist provides white glove service and supports staff across Macmillan to solve their technical problems. They provide a high level support of laptops and desktops as well as various applications, building relationships across various platforms (Windows 11 and Mac OSX) to ensure the best user experience. They are a self-motivated, team player that puts the user first.
What you'll do :
- Provide Tier 2 PC Windows 11 / Mac OS X Support
- Serve as the initial contact for reporting technical issues, answering questions regarding upgrades, installations, and other software / hardware / network issues and requests
- Meet SLA requirements for contacting users and resolving issues / fulfilling requests
- Provide Audio / Video support using Google Meet, Zoom and Crestron services
- Performing remote support via phone and chat
- Performing Event Support; Locally and Off-Site
- Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to the Manager in a timely manner.
- Physical relocation of equipment including equipment installations and moves.
- Performing desktop tasks related to the On-Boarding / Off-boarding process
- Create and provide documentation on current / new IT processes
What you'll bring :
Ideal Experience :
This role will have an annual salary of $60,000 - $65,000.
Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.
U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.
We are an
Salary : $60,000 - $65,000
