What are the responsibilities and job description for the Business Intelligence and Training Manager position at Sunstates Security?
Business Intelligence and Training Manager
Sunstates Security is currently hiring a Business Intelligence and Training Manager with a salary of $85,000, paid weekly. The Business Intelligence and Training Manager is responsible for developing and implementing training, system metrics and analysis, and KPI compliance for all security personnel across the portfolio.
This position offers a salary of $85,000 along with weekly pay, industry-leading benefits, including medical, dental, vision, and life insurance coverage, a 401k plan with company match, tuition assistance, and more.
ESSENTIAL DUTIES & RESPONSIBILITIES
GENERAL MANAGEMENT AND LEADERSHIP:
OPERATIONS:
A security professional may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The security professional will read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team.
We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
HIRING IMMEDIATELY
Sunstates Security is currently hiring a Business Intelligence and Training Manager with a salary of $85,000, paid weekly. The Business Intelligence and Training Manager is responsible for developing and implementing training, system metrics and analysis, and KPI compliance for all security personnel across the portfolio.
This position offers a salary of $85,000 along with weekly pay, industry-leading benefits, including medical, dental, vision, and life insurance coverage, a 401k plan with company match, tuition assistance, and more.
ESSENTIAL DUTIES & RESPONSIBILITIES
GENERAL MANAGEMENT AND LEADERSHIP:
- Develop and implement Account Manager, Shift Lead and Officer training using pre-established client policies, and systems (CCure, Genetec, ServiceNow).
- Develop processes and procedures for efficient SOC Operations.
- Monitor and track metrics and key performance indicators for regularly scheduled reviews and audits.
- Collect and review weekly reports from Account Managers and provide analysis and report on any areas of concern.
- Assist the National Account Manager in manipulating data to present on client monthly reviews which include Alarm Responses, Badges Issued, Work Orders, and Cameras.
- Conduct regular assessments and audits of onsite operations to ensure compliance with quality standards and regulatory requirements.
OPERATIONS:
- Coordinate with the National Account Manager (NAM) to establish goals & objectives and communicate these with the customers as required.
- Work with action plans towards goal achievement, including the establishment of sites and personnel quotas and/or goals.
- Manage Account Manager KPIs and drive training programs to ensure their compliance in hitting weekly and monthly objectives.
- Manipulate data from several platforms into a digestible format to present finds, trends and concerns to our client. Produce Quality Assurance checks through eHub to assure positive results.
REQUIREMENTS AND QUALIFICATIONS
- 5 years of related management experience.
- Great communication skills.
- Ability to deliver a message to multiple levels within our organizations.
- Ability to bridge data from multiple platforms.
- Ability to use critical thinking within a security program.
- Ability to manage KPI in collaboration with the team(s)- KPI data may include: Safety violations, MTTR, Fire Ext. Checks, First Aid inventory checks, preventative maintenance items, Data storage capacity, Good saves, budget, key control measures, turnover, patrol rounds, camera tours, incidents, badge issuance, etc.
- Ability to pull data from Security systems, conduct trend analysis and implement practical solutions using security personnel and systems to deliver on KPIs and Metrics.
- Knowledge of access control and CCTV systems, preferably C-Cure, and Genetec.
- Willing to undergo an extensive background check.
- Ability to regularly travel to all contracted sites for client as needed.
A security professional may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The security professional will read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.
Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team.
We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
Salary : $85,000
