What are the responsibilities and job description for the Security Account Manager position at Sunstates Security?
Overview
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.
Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Job Skills / Requirements
Sunstates Security is currently seeking an Account Manager for an upscale, fast paced, private gated community. Responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives. This position offers a starting slalry of $50,000 plus industry-leading benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental & vision benefits, paid time off, tuition reimbursement, and more!
Requirements
Applicants must have supervisory experience
Exceptional customer service skills, critical thinking skills, problem solving skills, excellent written and verbal skills.
Must have computer skills to include MS office and be able to learn and utilize other programs.
Candidates must present a professional attitude and appearance and must be able to work with limited supervision.
Must be reliable and dependable and possess great leadership skills.
Candidates with TN security license preferred but not required.
Military or Police experience preferred.
Must be at least 21, posses a valid Driver License, and have a clean driving record.
Responsibilities may include, but are not limited to:
Responsible for the direction, coordination, and supervision of all site Security Officers.
Train, develop, motivate and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics.
Train subordinates on procedural guidelines, chain of command, company policies, and operational & site-specific forms. Enforce consistency in policy and procedure implementation with the site.
Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching; inspections; and corrective actions with branch management guidance.
Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
Act as the primary contact for the site with regional management guidance. Response to emails and other inquires from client in a timely fashion. Maintain positive relationship with client, keeping regional management informed.
Maintain records with the officers assigned to the site to assure full participation with the Sunstates Security LMS and training platform when applicable.
Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.
Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
Produce Quality Assurance checks (QA1A) through eHub to assure positive results.
Perform monthly vehicle inspections through eHub for vehicle(s) used at the site.
Respond to questions for security personnel, (with branch management assistance) response to site events, or have qualified backup when you are not able to remain available.
Ensure that posts are not left “open”.
With Regional Mgmt assistance, ensure account remains consistently on budgetary and service related targets, be able to respond effectively to goal deficiencies and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management).
A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP and will be able to act quickly and efficiently according to such directives.
Education Requirements (Any)
High School diploma or equivalent
Certification Requirements (All)
Drivers License
TN Security License
Additional Information / Benefits
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team.
We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan, Educational Assistance
Screening Requirements: Motor Vehicle, Drug Screen, Criminal Background Check
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