What are the responsibilities and job description for the Commercial O&M Technician Manager position at Sunsystem Technology?
About NovaSource
NovaSource Power Services is the service partner for renewables asset owners ready to fuel smart growth. As an O&M-focused company with 20 years of operating experience, NovaSource has the global reach and strategic capabilities to achieve our clients’ renewables goals around the world.
To serve our clients, we invest into our people. On hire, we assess each employee’s experience and expertise, then mentor them to grow engaging and satisfying careers.
Our turn-key services optimize each step of our clients’ project lifecycles — from commissioning to decommissioning and everything in between. Our approach delivers creates success for our clients, stability for our teams, and enables us to build a world-class culture of excellence. And that’s how we empower a renewable world.
Technician Manager - Job Description
POSITION DETAILS
Position Title | |
Job Classification | Field Operations Management |
Hiring Range |
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FLSA Status | Exempt (some time in field) |
Provisional Period | 3 Months |
Position Information | |
Department | DG - USCI |
Working Title | Technician Manager [Region] USCI |
Assignment Category | Regular, Full-Time, Salaried |
Region | [Region] |
Job Type | Manager |
Percent of Effort | 100% |
Job Description Summary
(Note: This summary is the language that will be used in the posting to advertise the position on Employment web site(s)) | The Technician Manager USCI (TM) is responsible for supporting and managing technician’s training, evaluation and growth within the assigned region to bolster regional processes. The TM will support and assist the Regional Operations Manager (RM) to perpetuate the refinement of regional operations and technician performance. The role is to foster growth of Level 1 and Level 2 technicians in order to develop into Level 3 technicians by training and constructive feedback. Daily assessments of the technicians are accomplished by reviewing field reports and highlighting strengths and areas needing improvement. Facilitate the process of onboarding new technicians and providing technicians with proper resources to complete jobs assigned. Coordinate with Environment, Health & Safety (EHS) on any safety trainings, PPE Requirements and incident reporting with technicians. Support Technician Manager and administer technical support with technicians on site as needed. Other duties as assigned. |
Comparable Positions | Technician Manager Residential |
JOB DUTIES
Key Accountability | Provide Technical Support |
Duty Statements | Maintain close communications with lower experienced technicians to provide guidance and mentorship on resolutions when advice and direction is needed in the field. Motivate learning lessons and lessen repetition of the provided guidance. Prepare technicians for success in order to lessen the needs for technical support. |
Percentage of Time | 50% |
Key Accountability | Grading Field Reports |
Duty Statements | Review that each field report is completed and submitted within 24hrs from scheduled end date/time of dispatch. Evaluate each field report for efficiencies in work performed, report details, technician pairings, technical aptitude, and scope of work completion. |
Percentage of Time | 20% |
Key Accountability | Evaluate Technician Progress |
Duty Statements | Strategize the progression of technicians to guarantee their growth in progression of technician level. Provide as needed daily/weekly/monthly/quarterly/annual feedback to the technician and Regional Manager. Generate constructive feedback to the technicians to facilitate the path of progression. Assess technicians properly to authorize timely promotions and solidify the technical expertise in the region. |
Percentage of Time | 15% |
Key Accountability | Coordinate Training Requirements |
Duty Statements | Coordinate technical course specific trainings for technicians through training services. Identify safety re-training needs and consult with EHS to see the training is completed. |
Percentage of Time | 10% |
Key Accountability | Facilitate Onboarding |
Duty Statements | Prepare new hires with their tools, PPE, trainings, and vehicle. All central services are to be coordinated for assistance in onboarding. Recruit new technicians with the guidance of the Regional Manager. |
Percentage of Time | 5% |
PERFORMANCE STANDARDS
Key Accountability | Grading Field Reports |
Duty Statements |
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Performance Standards |
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Key Accountability | Provide Technical Support |
Duty Statements |
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Performance Standards |
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Key Accountability | Evaluate Technician Progress |
Duty Statements |
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Performance Standards |
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Key Accountability | Coordinate Training Requirements |
Duty Statements |
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Performance Standards |
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Key Accountability | Facilitate Onboarding |
Duty Statements |
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Performance Standards |
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KEY PERFORMANCE INDICATORS
General Margin (GM) per Technician | 20% | 28% | 35% |
Time from Scheduled End Date to Technician Work Completed Date | 3 Days | 2 Days | 1 Day |
Average Time from Complete WO to Billing Review/RM Reviewed | 5 Days | 3 Days | 2 Days |
Percentage of number of WO' s Reschedule to Completed | 70% | 80% | 90% |
Revenue Amount per tech per week | $2K | $3K | $4K |
JOB FACTORS
Minimum Education Level Required | High School Diploma |
Minimum Experience Level Required | Seven Years of relevant field technical experience |
Amount of Supervision Received | The incumbent reports to the Regional Operations Manager. After initial orientation, the incumbent will be given general direction from the Regional Operations Manager but is expected to perform duties and responsibilities independently. |
Analytical Skill Required | This job requires great communication skills as being personable and providing constructive feedback are an essential element to this position. Must be organized with tracking technicians’ progress and needs. |
Impact of Actions Carried by this Position | Poorly executed recommendations or favoritism results in an unbalanced work force and negatively effects the morale of the technicians. |
BOTH the diversity and complexity of the supervision exercised | This position is responsible for supervising and training Level 1 and Level 2 technicians |
The scope of the human resources impact of this position | Occasionally responsible for interviewing prospective candidates, providing input for promotions, and working with the Regional Operations Manager during the hiring process. |
BOTH the level and nature of the INTERNAL contacts | The incumbent has regular contact with senior level operations staff and other colleagues such as supply chain, planning and scheduling, EHS, and administrators. |
BOTH the level and nature of the EXTERNAL contacts | External contacts include vendors and customers. |
By: | Date: |
Full Name: |
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Technician Manager [Region] USCI |
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US: Diversity Statement – Equal Employment Opportunity
It is NovaSource’s policy to provide equal employment opportunity to all applicants and employees. NovaSource disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state or federal laws.
Salary : $2,000
