What are the responsibilities and job description for the General Manager position at Suntex Marinas?
About Suntex Marinas
We are a high growth real-estate company investing exclusively in niche mixed-use marinas and their related operating platforms. With over 20 years of experience, we have developed a solid reputation by being dedicated to our customers, clients, guests, communities, employees, and investors.
General Manager Role
The General Manager handles all aspects of marina and mall operations within budgetary guidelines in an efficient, cost-effective, and creative manner. This includes working collaboratively with the Home Office and other colleagues throughout the organization.
Key Responsibilities
- Provides the highest level of customer service in a friendly, helpful manner while accurately responding to customers' needs.
- Projects a professional company image through all types of interaction.
- Achieves financial results according to the annual operating and capital budgets.
- Supervises all marina operations to ensure prompt, courteous, and safe service to all customers.
- Understands and complies with government regulations pertaining to marina operations and handles all aspects of governmental reporting and compliance.
- Maintains a professional relationship with all agencies, contractors, vendors, and customers.
- Recruits, trains, schedules, and supervises all personnel and/or contract labor either directly or via departmental supervisors.
- Provides training of employees in the safe use of marina equipment and all functions related to their respective positions.
- Maintains local SOP and Instruction Manual in current order.
- Approves annual operating budget and monitors actual versus projected budget figures on a monthly basis.
- Ensures proper controls to safeguard assets including but not limited to equipment and inventory.
- Covers day-to-day responsibilities and ensures adherence to departmental and/or operations policies, procedures, and practices.
Requirements
- Five (5) years previous management experience which included direction of personnel, accounting, and related budgeting activities, inventory control, advertising, and customer relations.
- General accounting knowledge and basic understanding of financial statements.
- English language skills, written and oral.
- Availability for 24-hour telephone contact for emergency response.
- Strong ability to develop partnerships with internal clients/others.
- Good presentation, facilitation, and computer skills.
- Proficient in Microsoft Office products.
