What are the responsibilities and job description for the Service Advisor position at Suntrup Ford (Kirkwood)?
Suntrup Ford Kirkwood is one of the St. Louis area's Premier Automotive Dealer Groups. We pride ourselves on excellent customer service while selling & servicing the highest quality vehicles on the road today.
Our award-winning service department is looking for a full-time service Advisor. This position is an integral part of our service team and is the link between the customer and our team of technicians. We are looking for highly motivated individuals with a great work ethic that are always looking to improve. We offer competitive benefits and a top of the industry pay plan. We are a family owned and operated business where every employee is known by name and not just a number.
Benefits:
- Weekly Pay
- Very aggressive pay plan
- Paid Holidays & Vacation
- Working in a fun, professional environment
- Employee discount on vehicle purchases, parts, & service repairs
- Insurance: medical, vision, & dental
- Life Insurance
- 401k
Learning & Career Development:
- Digital Career Training
- Professional Growth and Development opportunities within a growing company
Responsibilities:
The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
- Greet Customers in a timely, friendly manner and obtain vehicle information
- Build relationships with customers
- Advise Customers on the value & importance of maintaining their vehicles in accordance with manufacturers’ guidelines
- Generate & provide customer with a complete & accurate estimate of needed repairs
- Perform customer billing
- Answer incoming service calls
- Keep customers up to date on their service status
- Schedule & facilitate customers reservations
- Conduct business honestly & maintain exceptional Customer Satisfaction
Qualifications:
- Self-starter with a keep busy mentality
- Strong attention to detail
- Ability to work cohesively with others in a fun and fast paced environment
- Strong organizational and time management skills
- Prior Automotive Service Advisor experience preferred
- Basic understanding of automotive technology terminology
- Must be a minimum of 18 years of age
- Must have a valid driver’s license
If you are driven to succeed, and are looking for a position with tremendous job satisfaction, we encourage you to submit your resume. Candidates will also be considered for other available positions.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Work Location: In person
