Front Desk Coordinator

We’re looking for a kind, warm and organized Front Desk Coordinator to be the first point of contact for our clients—both over the phone and in person. In this role, you’ll have the unique opportunity to immerse yourself in the world of wellness, learning about holistic healing and contributing to our thriving, fast-paced clinic environment. If you thrive in a dynamic environment and enjoy building community with our clients, this position is perfect for you.

Who We’re Looking For:

• Service-Minded & Client-Focused: Passionate about helping others, you build strong relationships and deliver exceptional service, even in difficult or emotional situations. You listen carefully, respond promptly to client needs, and use feedback to continuously improve.
• Organized Multitasker: Able to juggle multiple tasks efficiently, you stay calm under pressure and prioritize projects to maintain the smooth flow of clinic operations, even when faced with changes, delays, or unexpected events.
• Effective Communicator & Team Player: You contribute to a positive team atmosphere through clear written and verbal communication. You collaborate effectively across different service areas, supporting providers and ensuring the best care for clients.
• Problem Solver: You identify and resolve issues efficiently, gather and analyze relevant information, and develop alternative solutions. You work well both independently and in group problem-solving situations.
• Flexible thinker. You adapt to changes in the work environment, manage competing demands and are able to change your approach or method to best fit the situation. 

What You’ll Do:

• Welcome clients with a smile and a positive attitude, ensuring they feel comfortable and cared for and assist with any questions they have.
• Provide administrative support to our team of practitioners by keeping the clinic running smoothly and efficiently.
• Manage various priorities (often two or more at once) to maintain a seamless flow of operations, from scheduling appointments to handling client inquiries.
• Maintain a high level of attention to detail as you schedule client appointments, handle confidential client information and process payments.
• Be an advocate for our healing work, sharing insights about the various services, products, packages and memberships for clients.
• Communicate effectively and ensure all parties are informed of schedule changes.
• Perform administrative duties including but not limited to filing, copying, shipping, emailing and mailing.
• Assist in general clinic tidying including but not limited to: dusting, wiping surfaces, vacuuming, laundry, dishes, and sanitizing.

Qualifications:

• Previous customer service experience in wellness, customer service, serving or administrative fields preferred
• Intermediate computer skills required
• High school diploma required; bachelor’s degree preferred.
• Have exceptional organizational skills and attention to detail
• Understanding and/or experience with Chiropractic, Massage, Acupuncture, or other holistic perspectives

Benefits:

• We offer a 401k with a 100% match after 90 days of employment that is available for PT and FT employees.
• An inclusive, supportive environment working with like-minded people in the holistic health field.
• Education and potential for growth in the wellness field and hands-on experience cultivating a unique background and skill set.
• Health insurance available for full time employees, this position could expand to full time hours with the right candidate