Mortgage Loan Service Specialist 1

Description

Performs mortgage loan support and audit functions in accordance with regulations, policies and established procedures. Provides exceptional service to internal and external members in alignment with the Credit Union’s core values. Share loan expertise with peers, co-workers, and the Lending and Branch Operations Departments. Partners with the Mortgage Center to care for our members’ mortgage needs.

• Responsible for providing training and resource material for new employees as assigned and for the oversight or personal performance of some or all of the following functions of the Loan Service team:
• Perform, as needed, duties of the Loan Service Specialist 1 and 2.
• Perform post-closing reviews of mortgage loans (including construction and vacant land), according to established procedures.
• Scrutinize underwriting and appraisal for completeness and sufficiency of security, to protect the Credit Union’s interest and minimize losses.
• Ensure all required documentation is received and the mortgage loan is accurately booked on the iSeries.
• Contact title companies or members to collect suspense documentation as needed.
• Process or review interest rate adjustments, modifications and subordinations.
• Perform mortgage loan corrections and adjustments on member accounts.
• Manage mortgage insurance claims process.
• Oversee Property Tax Service.
• Oversee Flood Insurance Coverage program.
• Oversee all facets of mortgage loan servicing (tracking, reports, HELOC review, suspense, releases, payoffs, etc.).
• Develop and maintain strong relationships with internal/external members and third party vendors.
• Participate in projects, procedure development, and training relating to mortgages or consumer loans.
• Develop, document, and/or update Loan Service team mortgage procedures.
• Monitor adherence to or changes in mortgage regulations.
• Identify areas for improvement in efficiency and make recommendations to management.
• Identify knowledge gaps and be willing to provide training and resource material as needed.
• Provide superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department.
• Ensure that member and Credit Union information is treated with the utmost confidentiality and security to support the Credit Union’s core purpose of being “our Members’ Trusted Partner for Financial Success”.
• Perform other duties as assigned by management.

Requirements

Experience and Knowledge:

• Minimum two years’ experience working with consumer and mortgage loan products and documentation.
• One-year prior loan audit experience.
• Exceptional knowledge of mortgage/consumer loans, loan documentation requirements, pertinent regulations and other financial services.
• Thorough knowledge of Credit Union products and services, features, and benefits.
• Proficient in the use of personal computer applications (i.e. Microsoft Office products and the Internet) and in-house software. Demonstrates ability to learn new software and troubleshoot existing software.

Education:

• High school degree or GED equivalent.

Interpersonal Skills:

• Demonstrates excellent interpersonal skills.
• Takes the initiative in responding courteously and efficiently to internal and external members through various delivery channels.
• Demonstrates daily the Credit Union’s commitment to maintaining a close and caring touch with its members.
• Functions effectively within a team environment.
• Demonstrates ability and willingness to train others effectively.

Salary : $18 - $23