What are the responsibilities and job description for the Front Desk Associate position at Sunway Hospitality Group?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team.. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while managing reservations.
- Provide information about hotel services, local attractions, and amenities.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Process payments and maintain accurate records of transactions.
- Perform night audit duties as required, ensuring all financial transactions are balanced.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain the front desk area, ensuring it is clean and organized at all times.
Requirements
- Previous experience in hospitality management or guest services preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills; bilingual or multilingual abilities are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Proficiency in front desk operations
- Strong organizational skills with attention to detail.
- Ability to handle multiple tasks simultaneously while maintaining professionalism.
Join our team and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $13
