What are the responsibilities and job description for the Front Office Manager position at Sunway Hospitality Group?
IHG experience a plus!
Job Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk and ensure exceptional guest experiences. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage a team effectively. This role requires a proactive approach to guest relations, staff training, and operational efficiency.
Duties
- Supervise front desk operations, including check-in/check-out processes and guest inquiries.
- Train, mentor, and manage front desk staff to ensure high levels of customer service and professionalism.
- Handle guest complaints and resolve issues promptly to maintain customer satisfaction.
- Oversee night audit procedures and ensure accurate reporting of daily transactions.
- Maintain knowledge of hotel management software and phone systems for efficient operations.
- Ensure compliance with hotel policies and procedures while promoting a positive work environment.
- Foster strong relationships with guests to enhance their overall experience during their stay.
- Collaborate with other departments to ensure seamless service delivery across the hotel.
Requirements
- Previous experience in hotel management or hospitality management is preferred.
- Must cover desk shifts.
- Strong customer service skills with a focus on guest relations.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit processes is advantageous.
- Proficient in phone etiquette and handling phone systems effectively.
- Excellent organizational skills and attention to detail in managing front desk operations.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Office Manager where your leadership will contribute significantly to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Tomball, TX 77377 (Required)
Ability to Relocate:
- Tomball, TX 77377: Relocate before starting work (Required)
Work Location: In person
Salary : $15