Office Manager

SunWise Family Dermatology & Surgery is dedicated to providing comprehensive dermatological care with a focus on patient-centered service and innovative treatments. Our team is committed to creating a welcoming environment and ensuring the highest standard of care for our patients.

Position Overview

We are seeking a highly organized and experienced Medical Practice Office Manager to oversee the daily operations of our dermatology practice. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a commitment to providing exceptional patient care. This role is critical in ensuring the smooth functioning of our office and supporting our medical staff.

Key Responsibilities

Operational Management

• Oversee the daily operations of the practice, ensuring efficiency and effectiveness.
• Develop and implement office policies and procedures to enhance productivity.
• Manage appointment scheduling, patient flow, and office logistics.

Staff Management

• Supervise and coordinate the work of administrative and support staff.
• Conduct staff training and development programs.
• Handle recruitment, performance evaluations, and disciplinary actions.

Patient Relations

• Ensure a high level of patient satisfaction by addressing concerns and improving service delivery.
• Manage patient communications, including appointment reminders and follow-up calls.
• Oversee the handling of patient records and confidentiality in accordance with HIPAA regulations.

Financial Management

• Monitor and manage the office budget, expenses, and financial performance.
• Oversee billing, coding, and insurance claim processes.
• Work with accounting to ensure accurate financial reporting.

Compliance and Quality Assurance

• Ensure compliance with all relevant healthcare regulations and standards.
• Maintain accreditation requirements and prepare for inspections.
• Implement quality control measures to ensure the highest standard of care.

Technology Management

• Oversee the use and maintenance of electronic health records (EHR) systems, preferably EMA® Modernizing Medicine®.
• Ensure that office technology and equipment are up-to-date and functioning properly.

Qualifications

• Bachelor’s degree in healthcare administration, business management, or a related field preferred
• Minimum of 3-5 years of experience in a medical office management role, preferably in dermatology
• Strong understanding of medical billing, coding, and insurance processes
• Excellent organizational, multitasking, and problem-solving skills
• Proficiency in EHR systems and office management software
• Exceptional interpersonal and communication skills
• Knowledge of healthcare regulations and compliance requirements

Benefits

• 401(k)
• Health Insurance: Monthly Stipend Allowance towards premium available
• Vision & Dental Insurance
• Short Term Disability Policy
• Long Term Disability Policy
• Group Term Life Insurance Policy
• Paid time off and holidays

Join our team at SunWise Family Dermatology & Surgery and play a pivotal role in ensuring the success and efficiency of our practice while making a positive impact on the lives of our patients.