Teaching Hospital Staff Assistant II

Teaching Hospital Staff Assistant II

Apply now Job No: 496662
Department: Emergency Room Services
Local Title: Teaching Hospital Staff Assistant II
Budget Title: Teaching Hospital Staff Assistant II
Work Type: Full Time
Location: Brooklyn, NY
Categories: Administrative, Nursing Support

Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:

UUP

Job Summary:

The Department of Nursing at SUNY Downstate Health Sciences University is seeking a full-time TH Staff Assistant 2 (Evenings). The successful candidate will:

• Greet and assist patients and visitors entering the Emergency Department (ED) at the University Hospital of Brooklyn.
• Professionally answer telephone calls, take messages, and relay them in a timely and appropriate manner.
• Accurately record visitor information and temperatures electronically upon entry to the ED.
• Utilize the SUNY electronic medical record system (Health Bridge) to create patient visits and schedule appointments.
• Serve as a liaison between the Department of Nursing and the Registrar Office (Patient Access).
• Protect patient confidentiality by safeguarding medical, personal, and financial information.
• Adhere to hospital policies, procedures, and departmental protocols to maintain smooth operations.
• Contribute to the ED team by accomplishing related tasks as required.
• Complete assigned duties and projects within specified deadlines, offering constructive feedback to administration.
• Build and maintain professional relationships with the OPD Administrator, physicians, nursing staff, and other hospital employees.
• Assist patients and clients with inquiries, providing exceptional customer service.

Required Qualifications:

• High School Diploma or equivalent.
• Basic computer skills and strong telephone etiquette.
• Exceptional attention to detail.
• Excellent customer service skills and professional etiquette.

Preferred Qualifications:

Work Schedule:

Variable days; 4:00pm to 12:00am (Evenings)

Salary Grade/Rank:

S alary Range:

Commensurate with experience and qualifications

E xecutive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov .

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu

Advertised: January 30, 2025 Eastern Standard Time
Applications close:

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