SUNY Upstate Medical University is hiring: Library Technical Support Specialist

Job Summary :

The Library Technical Support Specialist provides technology support for library computers, student printing, and technologies throughout the library as well as contribute to the creative integration of library systems, including :

• Manage, support, and troubleshoot Health Sciences Library staff computers, servers, printers, and departmental equipment, including setup, updates, backups, security and operating system patches.
• In collaboration with team members, contribute to the support and integration of library enterprise systems, including Alma and ILLiad, the library’s web presence, and other systems.
• Manage technology inventory and coordinate the replacement, refreshment, and purchasing of Library computers, printers, peripherals, and staff software.
• Primary support for and management of student printing and scanning services within the library.
• Create, maintain, and contribute to documentation of Library supported systems and department workflows.
• Work with campus Information Management and Technology to remain current with campus supported applications and security protocols as well as resolve issues.
• Provide technical support and assistance to both Library staff and patrons.
• Collaborate on and contribute to department and Library projects.

Minimum Qualifications :

Bachelor's degree and a minimum of 2 years experience, or associate's degree and 4 years experience in technical support of computer hardware, software, and peripherals; strong interpersonal and customer service skills; ability to identify, analyze, and creatively solve problems; ability to communicate effectively with colleagues at various levels of technical proficiency required.

Preferred Qualifications :

Experience in APIs, scripting, or web programming (HTML / CSS, PHP, Python, Javascript, etc.) preferred.

Work Days : M-F Days

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