What are the responsibilities and job description for the Front Desk Clerk position at Super 8 - Athens OH?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply as we value diverse communication skills.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations.
- Respond to phone calls with excellent phone etiquette, addressing any concerns or requests promptly.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide exceptional guest services, resolving any issues that may arise during their stay.
- Uphold the standards of hospitality management by maintaining a clean and organized front desk area.
Qualifications
- Previous experience in a front desk or customer service role is preferred.
- Knowledge of hotel management systems is a plus.
- Strong communication skills; bilingual or multilingual abilities are highly desirable.
- Excellent phone etiquette and interpersonal skills.
- Ability to work flexible hours, including nights and weekends if necessary.
- A background in hospitality management or related fields is advantageous.
- Strong problem-solving skills and the ability to remain calm under pressure.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $12.00 - $14.03 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends only
Ability to Commute:
- Athens, OH 45701 (Required)
Ability to Relocate:
- Athens, OH 45701: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14