Front Desk Agent

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere at our hotel. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, including handling reservations and payments.
• Answer phone calls promptly, utilizing phone etiquette to assist guests with inquiries or requests.
• Provide information about hotel amenities, services, and local attractions to enhance guest experience.
• Handle guest complaints or issues with professionalism, striving for resolution and guest satisfaction.
• Maintain accurate records of guest information and transactions in the hotel property management system (PMS).
• Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
• Collaborate with other departments to ensure seamless service delivery for guests.
• Handle Cash and Card Payments
• Promote Wyndham Rewards program, including signing up unenrolled guests during check-in
• Restock front desk and lobby supplies and maintain inventory
• Sell dry goods and maintain purchase log
• Clean and disinfect front desk and common areas
• Additional responsibilities as assigned by Supervisor

Skills

• Proven experience in front desk operations within a hotel or resort setting is preferred, including experience/knowledge of Property Management Systems (PMS) such as SynXis, Opera Cloud, etc.
• Strong customer service skills with a focus on guest satisfaction.
• Familiarity with phone systems and basic computer software is advantageous.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Excellent phone etiquette and interpersonal skills to engage effectively with guests.
• Ability to work flexible hours, including nights and weekends as needed in the hospitality industry.
• Strong organizational skills and attention to detail in managing multiple tasks simultaneously.
• Ability to work, problem-solve, and adapt with different situations, primarily independently.
• Time Management Skills.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Overnight shift

People with a criminal record are encouraged to apply

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Albuquerque, NM 87121 (Required)

Ability to Relocate:

• Albuquerque, NM 87121: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14