What are the responsibilities and job description for the Front Desk Agent position at Super 8 by Wyndham / Baymont by Wyndham?
Job Title: Front Desk Agent
Position Summary:
As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and professional welcome. Your role is essential in ensuring smooth check-ins, check-outs, and overall guest satisfaction by delivering excellent customer service and maintaining an organized front desk.
Key Responsibilities:
- Greet and welcome guests in a friendly and professional manner.
- Register guests and assign rooms while collecting and verifying all necessary information.
- Answer phone calls, provide information, and direct calls to appropriate departments.
- Handle guest check-ins and check-outs efficiently and accurately.
- Process payments and maintain accurate records of guest transactions.
- Assist guests with inquiries, requests, and complaints, ensuring excellent customer service.
- Maintain a clean and organized front desk area.
- Coordinate with housekeeping and maintenance to address guest needs promptly.
- Stay informed about hotel services, amenities, and local attractions to assist guests effectively.
Qualifications:
- Previous experience in a customer service role preferred.
- Strong communication and interpersonal skills.
- Proficiency in using phone systems and basic computer software.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of guest relations principles and best practices.
Benefits:
- Competitive pay.
- Opportunities for career growth and advancement.
- Training and development programs.
- Employee discounts on hotel services.
- Flexible scheduling options.
If you have a passion for hospitality and providing exceptional service, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed
- Weekends only
Education:
- High school or equivalent (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $15
