What are the responsibilities and job description for the Hotel Front Desk Clerk position at Super 8 by Wyndham Bemidji?
Job Summary
We are seeking a friendly and professional Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes, ensuring accuracy in reservations and billing.
- Answer phone calls promptly, providing information about hotel services and amenities while demonstrating excellent phone etiquette.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Maintain an organized front desk area, including managing guest records and ensuring confidentiality.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with reservations, cancellations, and modifications as needed.
- Provide information about local attractions, dining options, and hotel policies to enhance the guest experience.
Skills
- Bilingual or multilingual abilities are a plus for effective communication with diverse guests.
- Strong customer service skills with a focus on guest satisfaction.
- Previous experience in front desk operations within a hotel or resort setting is preferred.
- Familiarity with hotel management software and phone systems is advantageous.
- Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
- Ability to remain calm under pressure while managing multiple tasks simultaneously.
Join our team as a Hotel Front Desk Clerk where you can make a positive impact on our guests' experiences while working in a dynamic environment!
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: No more than 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Morning shift
- Nights as needed
- Night shift
- Weekends as needed
Ability to Commute:
- Bemidji, MN 56601 (Required)
Ability to Relocate:
- Bemidji, MN 56601: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14