What are the responsibilities and job description for the Front Desk Agent position at Super 8 by Wyndham - Brooks Street?
- Check guests in/out of rooms
- Answer phones
- Set up breakfast/keep area clean/stocked
- Light cleaning duties/occasional laundry
- Running close of day reports
- Make housekeeping lists daily-based on report
- Computer data entry
- Take reservations
- Conduct bucket checks
- Run the audit
- Vacuum, sweep, mop, wipe down tables and breakfast area
- Wear proper uniform
- Provide excellent customer service
- Conduct yourself in a professional manner
Summary
As a Front Desk Agent, you will be the face of our hotel, responsible for delivering outstanding customer service and ensuring a seamless check-in and check-out experience for guests. Reporting to the General Manager, you will utilize your core skills in hospitality and guest services to address inquiries and resolve issues efficiently. Your premium skills in hotel management and multilingual communication will enhance guest relations, while your relevant experience with multi-line phone systems will ensure effective communication. Join our team to create memorable experiences in a welcoming environment.
Qualifications
- Strong customer service skills with a focus on guest satisfaction
- Experience in front desk operations within a hotel or resort setting
- Proficient in handling multi-line phone systems and guest inquiries
- Knowledge of hospitality management principles
- Ability to communicate effectively in multiple languages is a plus
- Familiarity with night audit procedures and guest relations best practices
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $14 - $16