What are the responsibilities and job description for the Hotel Front Desk Agent/ Two nights for Night audit position at Super 8 by Wyndham Canandaigua NY?
Job description
Weekend shifts. 4pm to 12am. Saturday, Sunday, Monday and Tuesday..
Super 8 by Wyndham is seeking a reliable and customer-focused individual to join our team as a Part-Time Front Desk Agent. As a Front Desk Agent, you will play a vital role in providing exceptional guest service and ensuring the smooth operation of our hotel.
Responsibilities:
- Greet and check-in guests with a friendly and welcoming attitude, ensuring a positive first impression
- Provide outstanding customer service by assisting guests with inquiries, requests, and resolving issues promptly and professionally
- Handle guest check-outs efficiently and accurately, ensuring billing accuracy and offering assistance as needed
- Manage reservations and room assignments effectively, ensuring accuracy and meeting guest preferences
- Maintain a clean and organized front desk area, ensuring a professional and inviting atmosphere
- Collaborate with other hotel departments to ensure seamless guest experiences
- Follow all hotel policies, procedures, and safety protocols to ensure guest satisfaction and security
- Provide local area information, recommendations, and assistance to guests as needed
Qualifications:
- Previous experience in customer service or a front desk role is preferred
- Excellent communication and interpersonal skills, with a friendly and positive attitude
- Strong problem-solving abilities and the ability to handle difficult situations with professionalism and empathy
- Attention to detail and accuracy in handling reservations, payments, and guest information
- Proficient computer skills, including knowledge of hotel management systems or booking software
- Ability to multitask and prioritize in a fast-paced environment
- Flexibility to work a variety of shifts, including weekends and holidays
- Strong organizational skills and ability to work independently as well as part of a team
Super 8 by Wyndham is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome and encourage applications from individuals of all backgrounds.
Thank you for considering a career with Super 8 by Wyndham!
Job Type: Part-time
Pay: From $16.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Canandaigua, NY 14424 (Preferred)
Ability to Relocate:
- Canandaigua, NY 14424: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16
