Housekeeper

The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, front lobby, hallways, outdoor premises, and all assigned areas.

Physical Requirements

• Flexible and long hours sometimes required.

• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

• Ability to stand during entire shift.

General Requirements

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Always maintain a warm and friendly demeanor.

Fundamental Requirements

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
• Always use proper etiquette when communicating with other employees.
• Use daily checklist to complete projects listed below as assigned.

• Furniture
• Ice machines/vending machines
• Elevator doors/frames
• Service landing/linen closets
• Stair wells
• Floors
• Other projects as assigned by management

• Practice safe work habits to ensure safety to guests, fellow employees, and self.
• Handle items for "Lost and Found" according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the proper designated area.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
• Pick up any Room Attendant's dirty linen or trash as needed.
• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Deliver any clean linen to assigned sections, if applicable.
• Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
• Ensure overall guest satisfaction.

Job Type: Part-time

Pay: $16.00 per hour

Shift:

• Day shift
• Rotating shift

Work Location: In person

Salary : $16