What are the responsibilities and job description for the Night Auditor position at Super 8 by Wyndham Williston nd?
Job Summary
The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for guests at our hotel or resort. This position involves managing guest check-ins and check-outs, providing exceptional customer service, and ensuring that all guest needs are met promptly and efficiently. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly attitude.
- Handle guest check-ins and check-outs efficiently, ensuring accuracy in billing and reservations.
- Manage phone systems to respond to inquiries and provide information about hotel services and amenities.
- Assist guests with requests, complaints, and any special needs during their stay.
- Conduct night audits as required, ensuring all financial transactions are accurate and up to date.
- Maintain knowledge of local attractions, events, and services to assist guests effectively.
- Collaborate with other departments to ensure seamless guest experiences.
- Uphold hotel standards of cleanliness and professionalism at all times.
Experience
- Previous experience in guest services or hospitality is preferred.
- Familiarity with hotel management software is a plus.
- Experience with night audit procedures is advantageous but not mandatory.
- Multilingual or bilingual skills are highly valued to cater to diverse guest populations.
- Strong interpersonal skills with an emphasis on guest relations will enhance the overall guest experience.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Every weekend
- Night shift
- Overnight shift
Ability to Commute:
- Williston, ND 58801 (Required)
Ability to Relocate:
- Williston, ND 58801: Relocate before starting work (Required)
Work Location: In person
Salary : $15