What are the responsibilities and job description for the Front Desk Agent position at Super 8 by Wyndham?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at a Super 8 in Richfield, Utah. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining guest satisfaction and enhancing their overall experience during their stay.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, including handling reservations and payments.
- Provide information about the hotel's amenities, services, and local attractions to enhance guest relations.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are balanced at the end of each day.
- Answer phone calls with excellent phone etiquette, assisting callers with reservations or inquiries about the resort.
- Collaborate with other departments to ensure seamless guest services and communication throughout the hotel.
Experience
- Previous experience in a front desk role within the hospitality industry is preferred, particularly in a hotel setting.
- Strong understanding of guest relations and exceptional customer service skills are essential.
- Familiarity with hospitality management principles and hotel management software is advantageous.
- Proficiency in using phone systems to handle multiple calls efficiently is required.
- Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
- A positive attitude, attention to detail, and ability to work in a fast-paced environment are crucial for success in this role.
Schedule:
This position requires to work any day inclduing weekends. Days can vary and change between some mornings and some evenings.
7am - 3Pm (Mornings)
3P-11Pm (evenings)
Job Types: Full-time, Part-time
Pay: $10.00 - $10.50 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- Hotel: 1 year (Required)
Ability to Commute:
- Richfield, UT 84701 (Required)
Ability to Relocate:
- Richfield, UT 84701: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11
