What are the responsibilities and job description for the Front Desk Agent position at Super 8 by Wyndham?
*Overview*
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service in a resort setting.
*Duties*
- Greet guests upon arrival and ensure a smooth check-in process
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations, check-outs, and payment processing
- Maintain a neat and organized front desk area
- Provide information about hotel services, amenities, and local attractions
- Perform night audit duties as needed
- Handle phone calls and emails with proper phone etiquette
- Assist with guest relations to ensure a positive experience
*Skills*
- Experience in hospitality
- Strong customer service skills with a focus on guest satisfaction
- Ability to multitask and work efficiently in a fast-paced environment
- Excellent interpersonal and communication skills
- Familiarity with front desk operations and reservation systems
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Overnight shift
Work Location: In person
Salary : $18
