What are the responsibilities and job description for the Front Desk Agent position at Super 8 by Wyndham?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience at our hotel or resort.
Responsibilities
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Handle check-in and check-out procedures efficiently, ensuring accuracy in guest accounts.
- Provide information about hotel services, local attractions, and amenities to enhance guest satisfaction.
- Manage reservations, including modifications and cancellations, while maintaining an organized booking system.
- Address guest inquiries and concerns promptly, demonstrating excellent guest relations skills.
- Conduct night audits as required, ensuring all financial transactions are accurate and balanced.
- Maintain the front desk area in a clean and organized manner to create a positive first impression.
- Collaborate with other hotel departments to ensure seamless guest services and experiences.
- Utilize phone etiquette to handle incoming calls professionally, directing them as necessary.
Requirements
- Previous experience in a front desk or customer service role within the hotel or hospitality industry is preferred.
- Strong communication skills with the ability to engage effectively with guests from diverse backgrounds; multilingual abilities are a plus.
- Excellent phone etiquette and interpersonal skills to provide outstanding guest services.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- Proficient in using computer systems for reservations and front desk operations; familiarity with hotel management software is advantageous.
- A positive attitude and a commitment to providing exceptional guest experiences.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' stay!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
- Monday to Friday
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Elk Grove Village, IL 60007 (Required)
Ability to Relocate:
- Elk Grove Village, IL 60007: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
