What are the responsibilities and job description for the Front Desk Agent position at Super 8 by Wyndham?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage front desk operations efficiently. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring all guest needs are met promptly and professionally.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, providing excellent customer service throughout their stay.
- Manage check-in and check-out processes efficiently, ensuring accurate guest information is recorded.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Operate phone systems to manage incoming calls, ensuring proper phone etiquette is maintained at all times.
- Assist with night audit duties as required, balancing accounts and preparing reports for management.
- Address guest complaints or concerns in a professional manner, escalating issues to management when necessary.
- Maintain cleanliness and organization of the front desk area while ensuring all supplies are stocked.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
Requirements
- Previous experience in customer service or hospitality preferred; experience in a front desk role is a plus.
- Strong communication skills with an emphasis on phone etiquette and guest interaction.
- Familiarity with hotel management systems is advantageous; training will be provided as needed.
- Ability to work flexible hours, including nights, weekends, and holidays as required by the hotel operations.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A passion for providing outstanding guest services in a resort or hotel setting is essential.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: From $16.00 per hour
Schedule:
- 8 hour shift
- Morning shift
Ability to Commute:
- Kingston, NY 12401 (Required)
Ability to Relocate:
- Kingston, NY 12401: Relocate before starting work (Required)
Work Location: In person
Salary : $16
