What are the responsibilities and job description for the Front Desk Agent position at Super 8 by Wyndham?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining guest satisfaction and fostering positive guest relations in our hotel or resort environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, utilizing hotel management software.
- Handle guest inquiries and requests promptly, providing accurate information about hotel services, amenities, and local attractions.
- Maintain phone etiquette while answering incoming calls, directing them to appropriate departments as necessary.
- Assist with reservations, cancellations, and modifications while ensuring accuracy in the booking system.
- Address any guest complaints or issues with professionalism and empathy, striving for resolution to enhance guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for occupancy.
- Uphold the hotel's standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in a front desk role within a hotel or resort setting is preferred.
- Strong customer service skills with an emphasis on guest relations.
- Proficiency in phone systems and hotel management software is advantageous.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- A background in hospitality or related fields will be beneficial for this position.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $14.70 per hour
Schedule:
- Evening shift
Ability to Commute:
- Willcox, AZ 85643 (Required)
Ability to Relocate:
- Willcox, AZ 85643: Relocate before starting work (Required)
Work Location: In person
Salary : $15
