What are the responsibilities and job description for the Front Desk/ Night Auditor position at Super 8 by Wyndham?
We are looking for a detail oriented individual to join our team as a front desk person/night auditor.
Responsibilities for Front Desk/ Night Auditor
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner
- Verify that all EOD work has been performed by other shifts and run audit
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Laundry and stocking
- Breakfast set-up
Qualifications
- Excellent communication and math skills
- 2 years' experience in customer service or hospitality (not required)
- Able to learn computer functions and other on-the-job skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Solid customer service skills
- Strong written and verbal communication skills
- Exceptional customer service skills
Job Type: Full-time
Pay: $12.50 - $13.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Night shift
- On call
- Overnight shift
Work Location: In person
Salary : $13 - $14
