What are the responsibilities and job description for the Hospitality Customer Service Specialist position at Super 8 by Wyndham?
*Job Overview*
We are seeking a dedicated Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience throughout their stay.
*Responsibilities*
- Greet guests upon arrival and check them in/out efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide information about hotel services, amenities, and local attractions
- Process reservations and cancellations accurately
- Operate the hotel phone system and assist with guest calls
- Maintain a clean and organized front desk area
- Assist with night audit duties as needed
*Qualifications*
- Previous experience in guest services or hospitality management is preferred
- Strong communication and interpersonal skills
- Proficiency in using phone systems and basic computer applications
- Multilingual abilities are a plus
- Knowledge of hotel operations and procedures
- Ability to work well under pressure in a fast-paced environment
- Excellent customer service and problem-solving skills
- If you are passionate about providing top-notch guest experiences and thrive in a dynamic hospitality setting, we invite you to apply for the Hotel Front Desk Clerk position.
Job Types: Full-time, Part-time
Pay: $8.00 - $10.00 per hour
Benefits:
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
People with a criminal record are encouraged to apply
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Required)
Ability to Commute:
- Brookhaven, MS 39601 (Required)
Work Location: In person
Salary : $8 - $10
