What are the responsibilities and job description for the Residential Manager position at Super 8 by Wyndham?
Good interpersonal and customer service skills are important for this role
- They must have good supervisory skills to lead and motivate a team of full-time and casual employees
- Financial and analytical skills are essential to ensure the efficient, profitable operation of the business
- Responsible for the efficient running of hotel
- By supervising staff and overseeing operations, you will aim to ensure that the hotel maximizes customer satisfaction, revenue and profitability
- Resident managers live on the premises and are available on call to deal with problems anytime, night or day
- You will report to the Owner the hotel
- Hotel resident managers must be able to deal politely and efficiently with guests to make sure that they are satisfied with the service they receive
- Hotel resident managers must be able to work under pressure, particularly when the hotel has to deal with large groups of guests, or when guests have complaints
- Hotel resident supervisors are responsible for the efficient operation of the front desk
- They train and supervise reception staff and develop policies and procedures to ensure that guests can check in and check out quickly and easily
- Managers monitor the accuracy of guests’ bills and resolve any queries
- Supervisors recruit, train and supervise the team of employees who prepare rooms, serve food and drinks, greet guests or operate hotel facilities, such as bars, conference rooms or swimming pools
- Managers must ensure that sufficient staff are on duty to provide a prompt service to guests, while controlling overall labor costs
- They check the work of hotel staff by inspecting rooms or monitoring check-in times to ensure that the team is meeting quality standards
Job Type: Full-time
Pay: $36,000.00 per year
Schedule:
- 10 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $36,000
