What are the responsibilities and job description for the Front Desk Agent position at Super 8 Campbellsville?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong guest relations skills, a background in hospitality management, and the ability to handle various front desk operations efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, providing excellent guest services throughout their stay.
- Manage check-in and check-out processes, ensuring accuracy in reservations and billing.
- Handle guest inquiries and requests promptly, providing information about hotel amenities, local attractions, and services.
- Maintain the front desk area in an organized manner, ensuring all necessary supplies are stocked.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Utilize phone etiquette to manage incoming calls effectively, addressing guest needs or directing calls as necessary.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues that arise during their stay.
- Assist with administrative tasks such as managing reservations, updating guest information, and processing payments.
- Promote hotel services and amenities to enhance the guest experience.
Requirements
- Previous experience in guest services or hospitality management is preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent communication skills, both verbal and written
- Familiarity with front desk operations and night audit procedures is a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Proficient phone etiquette skills for effective communication with guests over the phone.
- A positive attitude with the ability to remain calm under pressure in a fast-paced environment.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Ability to Commute:
- Campbellsville, KY 42718 (Required)
Ability to Relocate:
- Campbellsville, KY 42718: Relocate before starting work (Preferred)
Work Location: In person
Salary : $10 - $13