What are the responsibilities and job description for the Guest Services Agent position at Super 8 Lake of the Ozarks/Eldon?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Answer phone calls promptly, addressing inquiries regarding reservations, services, and hotel amenities.
- Provide information about local attractions, dining options, and hotel policies to enhance guest experiences.
- Handle guest requests and complaints professionally, ensuring satisfactory resolutions.
- Maintain the front desk area in an organized manner, including managing paperwork and electronic records.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to high standards.
- Process payments accurately and securely while adhering to hotel policies.
Skills
- Previous experience in hotel management or resort settings is preferred.
- Strong background in hospitality and guest services with a focus on customer satisfaction.
- Proficiency in using phone systems and front desk software applications.
- Bilingual or multilingual abilities are highly desirable to assist diverse clientele.
- Excellent communication skills with an emphasis on active listening and problem-solving.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organizational skills with attention to detail in managing tasks effectively.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.75 - $14.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Eldon, MO 65026 (Required)
Ability to Relocate:
- Eldon, MO 65026: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $14