What are the responsibilities and job description for the Front Desk Associate position at Super 8 Motel?
Company Overview
Super 8 Worldwide is the world's largest budget hotel chain, providing affordable accommodations across the United States, Canada, and China.
Summary
We are seeking a Front Desk Agent to join our team at Super 8 Motels. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and efficient check-in process. Your contributions will be vital in maintaining our commitment to outstanding customer service.
Responsibilities
- Greet guests upon arrival and provide a friendly and welcoming atmosphere.
- Handle check-in and check-out procedures efficiently and accurately.
- Manage guest inquiries and resolve any issues or complaints promptly.
- Maintain knowledge of hotel policies, services, and local attractions to assist guests effectively.
- Conduct night audits as required to ensure accurate financial reporting.
- Answer phone calls with professionalism and provide information regarding reservations and services.
Requirements
- Proven experience in customer service or hospitality roles is preferred.
- Strong communication skills with an emphasis on phone etiquette.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Familiarity with hotel management software is a plus.
- Multilingual abilities are appreciated but not required.
If you have a passion for hospitality and enjoy helping others, we invite you to apply for the Front Desk Agent position at Super 8 Motels today!
Job Type: Full-time
Pay: $10.00 - $11.00 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
- Nights as needed
Ability to Commute:
- Plainview, TX 79072 (Required)
Ability to Relocate:
- Plainview, TX 79072: Relocate before starting work (Preferred)
Work Location: In person
Salary : $10 - $11