What are the responsibilities and job description for the Front Desk Operations Manager position at Super 8 Motel?
Job Overview
Candidate must be living in quartzsite. Please do not apply if you don’t reside in Quartzsite. We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team. The ideal candidate will have a strong background in guest services and hotel management, ensuring that our guests receive exceptional service from check-in to check-out. This role requires excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Supervise front desk staff, ensuring high levels of customer service and guest satisfaction.
- Manage the night audit process, ensuring accurate financial reporting and reconciliation.
- Handle guest inquiries and resolve any issues or complaints promptly and effectively.
- Maintain knowledge of hotel services, local attractions, and events to provide guests with accurate information.
- Implement and uphold hotel policies and procedures related to guest relations and front desk operations.
- Train new staff on front desk procedures, phone systems, and customer service best practices.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
- Monitor front desk operations for efficiency, accuracy, and compliance with hotel standards.
Qualifications
- Proven experience in a front desk or guest services role within the hotel industry.
- Strong knowledge of hotel management practices and night audit procedures.
- Excellent customer service skills with a focus on guest relations.
- Proficiency in phone etiquette and handling multi-line phone systems.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong organizational skills with the ability to multitask effectively under pressure.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Manager where you will play a vital role in creating memorable experiences for our guests while leading a dynamic team!
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Quartzsite, AZ 85346 (Required)
Ability to Relocate:
- Quartzsite, AZ 85346: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19
