What are the responsibilities and job description for the Front Desk Receptionist position at Super 8 Motels?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. You will play a crucial role in guest relations, managing check-ins and check-outs, and addressing any inquiries or concerns that may arise during their stay.
Duties
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Handle guest inquiries and requests promptly, ensuring a high level of guest satisfaction.
- Maintain accurate records of guest information and billing details.
- Operate phone systems to manage incoming calls, relay messages, and provide information about hotel services.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Address guest complaints or issues with professionalism and courtesy, escalating when necessary.
- Promote hotel services and amenities to enhance the guest experience.
Qualifications
- Previous experience in customer service or hospitality is preferred.
- Strong communication skills with excellent phone etiquette.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Familiarity with front desk operations in a hotel setting is a plus.
- Knowledge of hospitality management principles is advantageous.
- Proficient in using computer systems and hotel management software.
- A positive attitude with a commitment to providing outstanding guest services.
Join our team as a Front Desk Agent where you can make a difference in the hospitality experience for our guests!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $14
